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Customer Support - Shipping

Customer Support - Main

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Order Tracking

Once you’ve placed an order on the site, we will email you a tracking number and confirmation of order. You can also look up your tracking number under your order history in My Account .


Shipping costs

If your total order is $49 or more, we offer free Fedex Ground shipping.
Fedex Ground $9.90,
FedEx 2nd Day is offered at $19.90 per order.


Delivery schedule

  • Orders received by 2:00PM PDT M-F are processed and shipped within 24 hours.
  • Orders received after 2:00PM PDT on Friday are processed and shipped no later than Monday.
  • FedEx 2nd Day orders must be received by 2:00PM PDT M-F in order to be processed and shipped the same day.  FedEx 2nd Day orders received after 2:00PM PDT M-F will ship on Monday.


P.O. Boxes

We do not ship to P.O. Boxes at this time.


Returns & Exchanges

Items must be returned within 14 days from arrival of shipment. Prior authorization is required on all returns by contacting Customer Service at for a Return Merchandise Authorization# (RMA#). Return acceptance is at the sole discretion of Hylunia. Items must be returned in original packaging with the authorized RMA# number clearly marked on the outside of the package. Note: Returns sent to us without an RMA# will not be accepted.


International shipping

Hylunia Skincare is now available in United Kingdom and Switzerland

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